Our Custom Design Process
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To receive a free quote from our design team...

  Step 1 - Please read our Custom Design Policies to confirm that your project falls within the scope of our services. 

  Step 2- Free Quote

To provide a free quote we will need to know as much of the following information as possible.

  • Finger Size (if known)
  • Metal Type
  • Side Stone Info: Types, Qualities, Shapes, Dimensions, Approximate Carat Weight (if known)
  • Finish Date Desired
  • Center Diamond Shape, Size & Dimensions (if known)
  • Description(s) of the design element(s) you want to incorporate or combine
  • In our reply e-mail to you, we will provide an e-mail address for you to forward any sketches, images, etc.
 Step 3 - Engineering & Design

When you are ready to go ahead with the job, we require an initial non-refundable design fee ($300.00-$800.00 depending on the complexity of the design). This fee is 100% applicable to the custom order. Upon receipt of the design fee our design team will create your custom design in our CAD software; this usually takes 5-10 business days. Once the design is complete in our software, we then send you the screen shots of the design for your approval. Changes or modifications may be made at this stage if you wish, extra charges may apply. Upon your approval of the design and before making the actual piece in the metal, we require the balance of the quote be paid.  

 Step 4 - Casting, Fabrication, Stone Setting & Finishing

Our team of master goldsmiths, diamond setters and artisans will expertly craft your design into an heirloom quality piece of jewelry. Once your piece is complete, we will send you photos of the finished item. Your piece is then shipped safely and fully insured to you.

 Thank You and we look forward to working with you.

Custom Design Policies


Please note: Our Online Custom Design Quote is not an offer to provide a Free Design; this is an offer to provide a Free Quote on a project that can be succinctly articulated to our design team.

 

Our custom design service and our free online custom design quote are intended for customers that have a reasonably clear vision of their design in mind. Due to the time intensive nature of providing accurate & timely quotes, we must ask that you limit your request to one primary design only. Our free custom design quote is specifically not intended for pricing out various disparate or dissimilar designs or ideas. Thank you for respecting this policy.

 

Make a Copy of a Competitors Design?

 (1) We are not able to make a copy of a copyrighted design (from web site, catalog, ad., etc.)

 (2) We are not able to use a copyrighted design as significant inspiration for a custom design (as determined by our sole discretion)

 (3) We are not able to accept links to other web sites or receive images of any copyrighted designs.

 Realistic Budgets

We are not able to supply free online custom quotes for projects with unrealistic budgets. 

Complicated Designs

Due to the difficult nature of providing an accurate quote for complicated designs, we reserve our right to decline to provide a free quote on any potential project at our sole discretion.

 Customer Side Stones

 We are only able to set side stones that we supply. 

 Available Metal Choices

The only metal choices we offer are Gold (14K & 18K White, 14K & 18K Yellow, 14K Rose) and Platinum (950 Plat/Ruthenium), Palladium, and Sterling Silver

  Casting with Customer's Metal

We are not able to cast with customers metal.  The customer’s metal may be applied toward the cost as a scrap value.

 Custom Wedding Bands

We are only able to take on custom wedding band projects for rings designed to fit engagement rings made by us.

When making a wedding band to fit an existing engagement ring (even our stock production designs) we will need the engagement ring at our shop for either:

(A) The duration of the design and production time.

(B) A minimum of two times. At the beginning of the process to insure the fit between the wax of the wedding band and the engagement ring. At the end of the production of the wedding band to ensure an optimal fit between the two rings.

 Design Rights and Intellectual Property Agreement

All designs remain the intellectual property of Antonio DaSilva Designs.

All jewelry designs (drawings, computer generated images, 3-D files and other written and visual ideas) made with any input or consultation from Antonio DaSilva Designs shall remain the intellectual property of Antonio DaSilva Designs and no right of conveyance for said design(s) in part or in whole is given or implied by the deposit and/or design fee paid to Antonio DaSilva Designs for this Custom Design Agreement. Any exception to this policy must be in writing.

 

Any jewelry design(s) seen through to production with any input (drawings, computer generated images, 3-D files and other written and visual ideas) or consultation from Antonio DaSilva Designs shall remain the intellectual property of Antonio DaSilva Designs and it is hereby agreed between customer and Knox Jewelers that Knox Jewelers is simply selling one copy of said design to the customer. Any exception to this policy must be in writing.

 Custom Design Finish Dates

There is no short-cut to quality. Custom design production times typically average three to four weeks (after approval of design). Complex designs that require CAD-CAM and/or multiple castings, etc. will average slightly longer.

We highly recommend starting very early for any custom design items desired for a specific event or occasion (well ahead of the average time listed above).

 Diamond Weights

 Diamond weights in finished items may vary from design software estimates.

 Diamonds are matched for size, color and clarity, but the exact total weight of the diamonds is likely to vary from item to item.

 Hand Engraving and Hand Detailing

Hand engraved or hand detailed designs are subject to slight variances in design and patterns from one job to another. We will always do our best to replicate desired designs and accommodate particular design requests, but the nature of hand engraving and/or hand detailing is such that the same pattern or design may vary slightly from job to job.

 Custom Quotes

Custom quotes will be honored for two weeks. For a custom quote to be valid, it must be a written quote from either an email thread.  Please be aware that custom quotes may be subject to re-quoting if metal prices and or diamond prices increase significantly since the time of the initial quote.

 Custom Design Fees and Payment Schedule

When going forward with a custom project, we require a payment in advance of $300.00 - $800.00 (depending on the complexity of the design). This design fee is included in the initial quote and is therefore 100% applicable toward the final balance. Upon receipt of the design fee, we will begin the engineering and design of the project in our 3-D design software. After our submission of our 3D design of the project to the customer for approval, it is hereby agreed that either the customer or Antonio DaSilva Designs may elect to not move forward with the project for any reason. If the decision to not move forward is elected by either party, it is hereby understood by both parties that the design fee is retained by Antonio DaSilva Designs as payment for services rendered to that point.

 Upon approval of the design and before beginning work on the actual jewelry item, we require the balance of the custom design quote to be paid in full.

Custom Design Return Policy

All custom designs are considered a non-cancelable / non-returnable order. In the event of any deficiency in workmanship and/or materials occurring with a custom order item that does not meet our quality control standards, all workmanship and materials warranties are still in effect and the deficiency in workmanship and/or materials will be remedied. However, even in the event of a workmanship and/or materials warranty issue, the custom order item remains non-cancelable / non-returnable.